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Support

Need help with a wall-space or billboard booking? Our support team guides property owners and advertisers through listing setup, approvals, artwork checks and campaign coordination across South Africa.

Support

Getting Started with a Listing or Booking

If you are listing space or looking to rent it, start with the basics: site location, surface size, visibility, access for installation, and any limits on use. In Johannesburg, Pretoria, Cape Town, Durban and Bloemfontein, a clear brief saves time and helps us match the right space to the right campaign.

Our team helps with space listing setup, brief matching and booking coordination so the process stays practical. If you are not sure what details to include, we will guide you through the form and point out what still needs to be added.

Property Owner Consent and Municipal Checks

Outdoor signage always needs the property owner’s consent, and local municipal bylaw approval where required. That applies whether the space is a freestanding billboard, a wall wrap, or another exterior advertising surface. We help with consent check guidance and bylaw process support, but the final approval depends on the property and the local authority.

Our compliance team looks at the practical side of each site, including access points, visibility from public roads, and any restrictions that may affect installation. If a site is in Braamfontein or Sandton, the paperwork can differ from a location in Midrand or Cape Town, so it helps to check early.

Artwork and Site Readiness

Before print or installation, the artwork must suit the site. Our artwork spec check helps reduce avoidable rework, especially where the wall size is uneven, the viewing angle is awkward, or the surface needs special fixing. Coastal humidity in Durban or Cape Town can also affect material choice and timing, so the site notes matter.

  • Check the exact display dimensions before final artwork is prepared
  • Confirm how the surface will be fixed, mounted, or finished
  • Allow for access, safety gear and install timing
  • Keep a backup version ready if the brief changes

We also support site photo curation and listing copywriting so advertisers know what they are booking and owners can present the space properly.

Booking, Scheduling and Campaign Monitoring

Once a space is approved, our booking coordination and installation scheduling help keep the campaign moving. We manage availability updates, confirm timing with the relevant parties, and make sure everyone has the details needed for the install day. Load-shedding can affect some access and work windows, so scheduling needs to be practical, not rushed.

After installation, campaign monitoring helps flag issues such as damage, missed placements, or time-sensitive changes. If something needs attention, we can help coordinate the next step rather than leaving it to chance.

Support for Property Owners

If you own a wall or billboard site, our support does not end when the listing goes live. We assist with availability management, listing renewal support, and keeping the site details up to date. That includes changes to access, surface condition, use periods, and whether the space is still suitable for advertisers.

  • Update photos when the site changes or gets repainted
  • Review listing copy if access or visibility changes
  • Confirm renewed consent when a booking period ends
  • Keep municipal requirements in mind before extending use

Good support saves back-and-forth and keeps property owners informed, especially when more than one campaign is being considered on the same site.

How to Reach the Support Team

Clients reach us through the enquiry form on our contact page, which helps route the request to the right person. Our team works from Braamfontein, Johannesburg, with support across Johannesburg, Pretoria, Cape Town, Durban and Bloemfontein.

You may be assisted by Thabiso Mokoena, Anele Dlamini, Ruan van Wyk, Lerato Molefe, Musa Khumalo, Bianca Naidoo or Pieter Smit depending on the task. Each person handles a specific part of the process, from listings and owner relations to logistics and compliance, so your query lands with someone who can act on it.

Planning something? Send the team a message.

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